Frequently Asked Questions
Looking for information? Find answers to frequently asked questions below.
Shipping & Delivery
How much does shipping cost?
Original Artwork: Free shipping is available across Canada on all original artworks over $1000 CAD. Smaller originals ship at a calculated rate at checkout.
Prints, Home & Lifestyle Products: Shipping rates are calculated at checkout based on product type and location.
When will my order arrive?
Originals: Hand-prepared, wrapped with care, and shipped directly by the artist. Delivery typically takes 2–5 weeks depending on your location.
Prints, Home & Lifestyle: Made to order and fulfilled by a trusted third-party production partner. Processing takes 1–3 weeks, with delivery in 2–4 weeks depending on location.
Where do you ship from?
Originals ship directly from my studio in Quebec, Canada.
Prints and lifestyle products are produced and shipped from facilities closest to your region (Canada, US, Europe, UK, or Australia) to reduce shipping time.
Artwork Authenticity & Reproductions
Who creates the artwork?
Every original artwork is created entirely by the artist, Mona. Each painting begins on canvas in her studio, crafted with professional-grade materials and years of refined technique.
Read more about the artist, the story behind the art, and the vision of the brand on our About Us page.
What about reproductions?
All prints and reproductions are made directly from an original canvas painting created by the artist. This ensures that every print, whether on paper, canvas, or a lifestyle product, stays true to the original work of art.
Do originals come with proof of authenticity?
Yes, every original artwork is personally hand-wrapped and shipped by the artist with a signed Certificate of Authenticity by the Artist, ensuring its value and provenance.
Packaging
How are originals packaged?
Each original artwork is personally hand-wrapped and shipped by the artist with a signed Certificate of Authenticity, ensuring its value and provenance.
How are prints and lifestyle products packaged?
Prints, canvas reproductions, and home décor items are carefully wrapped and shipped by a professional third-party partner to ensure quality and safe arrival.
Returns, Damages & Exchanges
What if my artwork arrives damaged or defective?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging, shipping label, and the damaged product.
We will arrange a replacement or refund as quickly as possible. If a return is required, return shipping will be covered.
Can I return an item if I change my mind?
Because originals and prints are made-to-order or one-of-a-kind, we cannot accept returns or exchanges due to change of mind. Please review carefully before placing your order.
Still have questions about returns and refunds? Please visit our Returns & Refunds page for more details.
Custom & Commissioned Artwork
Do you accept commissions?
Yes, commissions are available on a quarterly basis. Each commission window is open for two weeks only, and a limited number of spots are offered to ensure every piece receives the time and attention it deserves.
Are commissions refundable?
Because commissions are personalized and created exclusively for you, they are final sale and cannot be refunded or exchanged, unless damaged in transit.
Throughout the process, I work closely with you to bring your vision to life, and you will approve the final piece before it is shipped. This ensures your artwork is exactly as desired, which is why refunds are not offered on commissioned pieces.
Can I return an item if I change my mind?
Because originals and prints are made-to-order or one-of-a-kind, we cannot accept returns or exchanges due to change of mind. Please review carefully before placing your order.
Color Accuracy
Will the colors look the same as on my screen?
Every effort is made to ensure artwork colors are shown as accurately as possible. However, due to differences in screen settings and brightness, slight variations may occur. Close-up product photos offer the most reliable color representation.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.